Frequently asked questions
If you currently have a question, the answer is probably here. If not, please contact us by clicking here.
How long does it take to receive an order?
Our average delivery times are 5 to 10 working days.
To avoid high storage and labour costs, we work directly with our producers and therefore have no intermediaries. This allows us to offer you really competitive prices compared to what you would get in a physical shop.
Where do we deliver and what are the delivery costs?
We deliver anywhere in the world, and our delivery charges are FREE.
Where do we come from?
Our company is based in London. We ship directly from our producers in France, Spain, Italy, Switzerland and Asia.
Who delivers my item and what are the delivery times?
Your items are delivered via your local post office.
Items are delivered according to the terms and conditions of your local post office.
What happens if nobody's home?
Don't worry, your items will be left in your post box if they are small enough. If not, your parcel will be left at your post office where you can collect it.
I've given the wrong delivery address. What should I do?
Don't panic, if your order has not yet been dispatched, contact us immediately and we will be happy to update your details. Otherwise, in accordance with our general terms and conditions of sale, once an order has been dispatched from our warehouse, no further changes can be made.
How do I apply my promotion code?
Once you have done this, confirm your selection by clicking on "Payment". The payment page will open and you can take full advantage of the offer by entering the code, which will automatically apply the discount.
Example: A promotion is available on the site "Buy Product A, get Product B for free" with the code "PROMO". I select Product A and Product B, which correspond to a predefined selection of items. Both items are in my basket and I can click on the "Payment" button and enter my "PROMO" code at the next stage.
Is your site secure?
This site is 100% secure. In fact, you could even say it's 300% secure.
Here's why:
Firstly, the site you're visiting is on an HTTPS server (the little green padlock on the left-hand side of this page's URL is there to remind you).
Most sites only secure their "shopping basket" and everything to do with paying for orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malicious software.
Finally, when it comes to payment, we use Stripe, the benchmark for secure Internet transactions.
In short, you order in complete security
What payment methods are available?
You can currently pay by credit card on our site. We do not accept bank cheques, transfers or cash on delivery.