TERMS AND CONDITIONS OF SALE
Preamble/ Seller's identity/ Access to professional and commercial rules (if applicable)
The preamble recalls the purpose of the general terms and conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special conditions of sale. The preamble also indicates the professional and commercial rules to which the seller intends to adhere, where applicable.
The present conditions include the following information:
The means of reproduction and archiving of the present conditions
The legal notices of the site
The general conditions of use of the site
The essential characteristics of the goods offered
The various steps to be followed to conclude the online contract
The technical means of identification and correction of errors made when entering data
The languages offered
The means of archiving and accessing the contract
The means of consulting the professional and commercial rules to which the seller intends to adhere
The legal and contractual guarantees
The delivery times, charges and delivery terms
Delivery tracking and the costs of distance communication techniques
The price
Payment terms and means of security
Details of how to exercise the right of withdrawal,
The duration of the contract and the validity of the price.
Last update 01/09/2018
To see the legal mentions of the site
To see the general conditions of use of the site
It is specified beforehand that the present conditions govern exclusively the sales, by the site
The present conditions are addressed to a consumer who has full legal capacity. These conditions apply to all orders placed on this site.
This site is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, this site respects current quality and manufacturing standards.
If the product and/or the characteristics do not correspond to the product received by the customer. We invite you to click here to view the site's refund policy.
These terms and conditions are presented in the French language.
We are a micro-enterprise. You can find the rules and conditions of this regime by clicking here.
Section 1 - The various stages involved in concluding an online contract
Order
You make your selection by browsing the pages of our site. Your selections are added to your basket when you click on “Add to basket”. At any time while browsing our site, you can confirm your order by clicking on “Payment”.
Contract validation
When you click on “Payment”, a confirmation message appears. It summarizes all the products and options you have selected. On this page, you can either update your basket by modifying quantities and/or deleting items, or continue by ticking the boxes: “I accept the terms and conditions” and “Secure payment”.
You must check all the information provided in the order form, and in particular all the information required for delivery (delivery address, code number, telephone numbers, etc.). The prior collection of the Internet user's identification details (first name, surname, e-mail address, bank details, etc.) facilitates the contract conclusion stages. Customers can therefore save their details by ticking the “Save my details for next time” box.
If you don't need to modify the form and wish to continue with your order, click on “Continue to shipping method”.
To continue with your order, click on “Continue to payment method” and then “Place my order”.
After payment on our secure server (see “Payment”), an acknowledgement of receipt is displayed. It confirms that your order has been registered and informs you that a confirmation e-mail will be sent to you as soon as possible.
In the event of product availability risk, we reserve the right to refuse orders for the same product above a certain quantity (over 100).
Technical means for identifying and correcting errors
You may at any time identify and correct any errors you have made in entering your data. If you become aware of an error after the contract has been concluded, please contact us (click here to access the “Contact us” section)
Section 2 - Archiving and contract access
We will archive contracts, order forms and invoices on a reliable and durable medium.
You have the right to access these documents for orders of €120 or more.
Section 3 - Legal and contractual warranties
Legal warranties
In accordance with the legal provisions in force relating to the conformity of the goods to the contract, in terms of hidden defects (available in appendix 1 of these conditions), we will refund, repair or exchange any product that appears to be defective, damaged or damaged or that does not correspond to your order.
We will also reimburse you for the full cost of returning the product to us upon presentation of proof of purchase. (Photo, video, etc.)
In this case, we invite you to read our Refund Policy.
Responsibility
We make every effort to ensure your satisfaction. We are responsible for the proper execution of these terms and conditions. However, we cannot be held liable in the event of a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or the non-conformity of the product with foreign legislation in the event of delivery in a country other than France.
Section 4 - Delivery times, costs and conditions
Delivery conditions
We will deliver the products to the address indicated on the order form.
Delivery time
We will deliver no later than the date indicated in your order confirmation message. (3 to 5 working days)
In the event of late delivery, we will inform you by e-mail as soon as possible and propose a new date.
If the product ordered is not available, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
Delivery charges
On this site, delivery charges are free.
Delivery tracking
You can contact us by e-mail if you have any questions about your delivery (click here to access the “contact us” section)
Nevertheless, we would like to remind you that we offer you the following service: “ Order notification ” which gives you real-time notifications about the status and progress of your order (On average, 1 notification every 2 days)
Section 5 - Price
The prices of our products are indicated in euros excluding tax (VAT not applicable, art. 293 B du CGI)
If you request delivery outside France, your order may be subject to taxes and customs duties when it reaches its destination.
Payment of these duties and taxes is your responsibility, and we invite you to check with the relevant authorities in your country. You must also check whether the products you order may be imported or used in the country of destination.
Section 6 - Terms of payment and security
We only collect your payment at the time of dispatch. You are therefore free to cancel your order until it has been handed over to our carrier for shipment. As soon as your order has been handed over for shipment, you will receive an e-mail informing you that we are going to collect your payment.
However, it may sometimes happen that payment is collected when the contract is concluded.
Means of payment
You have several means of payment for your purchases on this site.
- Bank cards: Visa, MasterCard, American Express, other credit cards:
Payment is made via the secure bank servers of our STRIPE partners. This means that no banking information concerning you is transmitted via our site.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as payment has been accepted by the bank you have chosen.
Or by PayPal:
With PayPal, your financial information is never communicated to this site. PayPal encrypts and protects your card number. Pay online simply by entering your e-mail address and password.
Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against any intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfied or your money back: how to exercise your right of withdrawal
In accordance with legal provisions, you may exercise your right of withdrawal within 14 days of receiving your product. You do not have to justify your decision or pay any penalty. With the exception of the cost of returning the goods, which remains at your expense, we will reimburse all sums paid within 30 days of your withdrawal. At our suggestion, you may also opt for another method of reimbursement.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the particular specifications of the consumer, or for audio, video or computer software recordings unsealed by the customer
Section 6 - Duration of the contract and validity of the price.
Products remain the sole property of this site until full payment has been received by PayPal or Stripe.
Our price offers are only valid within the double limit of the validity period of the offer concerned and available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day of the order
Section 7 - Applicable legislation/ Competent jurisdiction
The present conditions are subject to French law.
In the event of any dispute as to form or substance, the French courts shall have exclusive jurisdiction.
Section 8 - Contact us/After-sales service
If you wish to contact us, our customer service department is at your disposal via the "Contact us" page.
Section 9 - Personal information
We collect your personal information for the management of your orders and the follow-up of our commercial relations.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose any personal data concerning you. All you have to do is write to us online at Customer Service, giving us your surname, first name, e-mail address, address and, if possible, your customer reference number. (See “ Privacy policy ”)
Appendix 1: Provisions of the French Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is required to deliver goods in conformity with the contract, and is responsible for any defects in conformity existing at the time of delivery.
He shall also be liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter is his responsibility under the contract or was carried out under his responsibility.
Article L211-5
To conform to the contract, the goods must:
1° Be fit for the purpose usually expected of similar goods and, where applicable :
- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer may legitimately expect having regard to public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling;
2° Or present the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L211-6
The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.
Article L211-7
Conformity defects which appear within six months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is not compatible with the nature of the good or the alleged lack of conformity.
Article L211-8
The buyer is entitled to demand that the goods conform to the contract. He may not, however, contest conformity by invoking a defect of which he was aware or could not have been unaware when he contracted. The same applies when the defect is due to materials supplied by the customer.
Article L211-9
In the event of a lack of conformity, the buyer may choose between repair and replacement.
However, the seller may not proceed according to the buyer's choice if this choice would entail a cost that would be manifestly disproportionate to the other option, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L211-10
If repair and replacement of the good are impossible, the buyer may return the good and have the price refunded, or keep the good and have part of the price refunded.
The same option is available to the buyer:
1° If the solution requested, proposed or agreed in application of article L. 211-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the good and its intended use.
However, the sale may not be rescinded if the lack of conformity is minor.
Article L211-11
The application of the provisions of articles L. 211-9 and L. 211-10 is free of charge for the buyer.
These same provisions do not prevent the award of damages.
Article L211-12
Any action arising from a lack of conformity shall be barred after two years from the date of delivery of the goods.
Article L211-13
The provisions of the present section do not deprive the purchaser of the right to bring an action resulting from redhibitory defects, as provided for in articles 1641 to 1649 of the French Civil Code, or any other action of a contractual or extra-contractual nature recognized by law.
Article L211-14
The final seller may take recourse action against successive sellers or intermediaries and the producer of the tangible personal property, in accordance with the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the warranty against latent defects
Article 1641
The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given only a lower price for it, if he had known of them.
Article 1642
The seller is not bound by apparent defects of which the buyer has been able to convince himself.
Article 1642-1
The seller of a building to be constructed cannot be discharged, either before acceptance of the work, or before the expiry of a period of one month after the purchaser has taken possession, from construction defects or conformity faults which are apparent at the time.
The contract may be rescinded or the price reduced if the seller undertakes to repair the defect.
Article 1643
The seller is liable for hidden defects, even if he is unaware of them, unless he has stipulated that he will not be bound by any warranty.
Article 1644
In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded, as arbitrated by experts.
Article 1645
If the seller was aware of the defects in the thing, he is bound, in addition to restitution of the price he received, to pay all damages to the buyer.
Article 1646
If the seller was unaware of the defects of the thing, he will only be held to the restitution of the price, and to reimburse the buyer for the expenses incurred by the sale.
Article 1646-1
The seller of a building to be constructed is bound, from the time of acceptance of the work, by the obligations which architects, contractors and other persons bound to the owner by a contract for the hire of work are themselves bound to pursuant to articles 1792, 1792-1, 1792-2 and 1792-3 of the present code.
Successive owners of the building benefit from these guarantees.
There will be no need to cancel the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of the present code and to assume the guarantee provided for in article 1792-3.
Article 1647
If the thing which had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and the other damages explained in the two preceding articles.
However, loss due to a fortuitous event will be for the buyer's account.
Article 1648
The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.
In the case provided for in article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be discharged of the defects or apparent lack of conformity.
Article 1649
It does not apply to sales made by judicial authority.